Support Triage Automation
A support workflow concept for labeling requests and assigning responders.
Designed for: Support teams
This is a product concept. Files, demo, documentation, performance results and release date have not been published. Checkout is closed.
Planned scope
These modules define the current concept. Exact deliverables will be documented before sale.
- Request labels
- Routing rules
- Response deadline
Example workflow
This sequence explains the proposed behavior. It is not a live integration or a released feature.
Trigger
A new support request arrives.
Planned actions
- Label the request by topic.
- Route it to a responder.
- Flag requests approaching the response deadline.
Expected result
The support queue shows ownership and priority.
Technology and proof
Planned stack: Next.js, TypeScript, Webhooks. No performance score has been verified.
Choose a license
Planned prices; only available products can be checked out.
Single Site
$129
One end project for yourself or one client.
Not available yet
Pro
$229
Up to three end projects.
Not available yet
Agency
$349
Up to ten client end projects.
Not available yet